Supply disruption is perhaps the most significant external threat to continuity of healthcare services. Scorecarding is one method of reinforcing resiliency in trading relationships to protect continuity of patient care. Healthcare providers and suppliers wish to elevate resiliency as a key selection criteria.
3 out of 5 HIRC members are likely or very likely to award business on the basis of demonstrated superiority in supply chain resiliency. Resiliency ranked #3 in importance for selection criteria overall. The model promotes conversation and provides guidance conducive to a more resilient supply chain. Output may be standalone or integrated into existing balanced scorecarding.
Providers are encouraged to apply this model in selection and evaluation of supplier relationships. Suppliers are encouraged to self-evaluate and to work towards continuous improvement.
The model is not intended to validate resiliency practices, but rather, to offer a consistent baseline for healthcare to apply as a standard method of semi-quantitative analysis in the context of healthy dialogue.
No standard for resiliency scorecarding exists. Communication and evaluation of resiliency attributes are inconsistent. Without standards, customers are less able to select for and reinforce resiliency attributes. Without selection, suppliers are less able to identify and prioritize customer interests in this space. A standard for retrospective and prospective assessment of resiliency attributes is needed.
Establish a standard for resiliency scorecarding to enable thoughtful selection and evaluation of attributes conducive to business continuity practices. Foster industry-wide adoption and continuous improvement.
Explore how to rebalance the value proposition in sourcing practices to appropriately consider resiliency characteristics in the selection and evaluation of supplier partners.
Include retrospective and prospective signals of resiliency. Develop semi-quantitative measures for Transparency, Communication, Preparedness, Performance, and Partnership. Provide clear, balanced, and supportive interpretive guidelines. Drive toward continuous improvement, not perfection. Consider future opportunities for additional criteria and dual scorecarding.