The Resiliency badge sets the industry standard for measurement and enables commercial differentiation.
“It’s imperative that the resiliency capabilities of our suppliers are transparent and measurable.”
Resiliency Badge Council
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Vision
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The Resiliency Badge is the industry standard for healthcare supply chain resiliency assessment and designation. The badge gives robust evidence to a supplier’s resiliency capabilities. When included in the sourcing decision, it drives industry investment in resiliency. This council aims to increase awareness, alignment, and adoption.
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Problem to Solve
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To ensure the program’s success, more suppliers must participate in the Resiliency badge program, providers should be encouraged to incorporate resiliency into their RFP and QBR processes, and GPO support and alignment must be secured.
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Value Proposition
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Providers: I can select for resiliency via a trusted measure
Suppliers: I can differentiate and demonstrate continuous improvement
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Goals
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- Alignment – Achieve stakeholder alignment on resiliency standards
- Messaging – Raise awareness and educate the healthcare community
- Sourcing – Integrate resiliency into sourcing processes
- Pipeline – Ensure provider reinforcement and supplier signups
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Objectives & Deliverables
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Raise awareness and educate the healthcare community
- Create playbook / how-to-guide
- Create pitch deck / sell sheet
- Increase industry visibility (media, conferences, etc.)
Recruit interested suppliers
- Provider outreach
Integrate Resiliency Badging into Procurement Processes
Encourage providers to incorporate resiliency badge criteria into RFP and QBR processes, prioritizing supplier with verified resilience using the HIRC Resiliency T&C’s
Secure Provider and GPO Support / Alignment
Obtain provider buy-in and secure agreements with GPOs to standardize and promote the resiliency badge program as a key sourcing criterion across the industry.
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Key Outcomes
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- Increasing provider/GPO adoption
- Increasing supplier engagement
- Greater industry resiliency
- Recognized as THE resiliency assessment
- Badge becomes a competitive differentiator
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Success Criteria
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- Badge is preferred
- Providers/GPO alignment and reinforcement in sourcing workflow
- Suppliers experience value
- Clear messaging
- No fragmentation
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Success Metrics
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- % of providers who have integrated resiliency into their competitive bid and performance review processes
- % of providers assigning points
- % increase in resiliency-based sourcing decisions
- Number of suppliers recruited and participating
- Number of participating GPOs
- % integration into GPO competitive bid workflow
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Risks
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- Slow or incomplete Provider adoption
- Delayed GPO alignment
- Competitive market programs
- Slow supplier pipeline
- Low market response to existing badges
| Who | What | Communication |
| Chair | Oversee strategy, tactics, and outcomes Approve charter and plan Oversee deliverables and progress |
Strategic updates and alignment |
| Council Sponsor(s) | Empower and guide the work. Accountable for strategy, tactics, and outcomes Refine/endorse charter and plan Co-lead council meetings |
Co-lead board report outs |
| HIRC Executive Director | Support strategy, tactics, and outcomes. Ensure alignment with council sponsors to meet deliverables and address barriers Co-lead council meetings |
Co-lead board report outs |
| Council Members | Do the work Execute charter and plan Advise, execute key deliverables, and provide subject matter expertise and feedback |
Provide status updates to HIRC Project Manager |
| HIRC Project Manager | PM the work Draft charter and plan Monitor key deliverables, risks |
Status Report |
| Strategic imperative | Resiliency is a key sourcing criteria in healthcare Flywheel effect: selection drives industry investment in resiliency |
| Problem to solve | No standard measure Resiliency not consistently part of sourcing decision |
| Desired future state | Standard measure that’s meaningfully considered during sourcing Resiliency becomes a necessary commercial differentiator |
| Key deliverables | Trusted program built by healthcare community Broadly adopted and expected Drives continuous improvement |