Description

Purpose

To drive adoption of the existing HIRC standards and advise on the creation of new ones.  Adoption of standards clarifies expectations, aligns interests, improve efficiency, and unlocks greater value for trading partners.

Problem to Solve

The HIRC standards for mapping, business continuity maturity assessment (BCM), scorecarding, Transparency badge, and Resiliency badge have been created but adoption is low.  Providers may lack awareness of the value and how to deploy.  GPOs adoption path may vary.  Reinforcement may be incomplete.

Value Proposition

• Standards simplify expectations and drive partnership value
• Common approach elevates smart tactics and simplifies deployment
• Collaboration builds better methods, relationships and results
• Create efficiency and drive mutually beneficial tools and incentives
• Unlock actionable insights that drive clear operational value
• Increase resiliency and transparency for continuity of supply

Resiliency Badge – Measure and select for resiliency in healthcare

Transparency Badge – Normalize transparency in healthcare

BCM Assessment – Advance risk management maturity

Mapping – Increase proactive awareness and collaborative response

Resiliency Scorecard – Enable partnership in supply continuity

Resiliency T&C – Elevate expectations and accountability

Goals

• Alignment – Achieve stakeholder alignment on standards
• Adoption – Achieve broad industry adoption of standards
• Efficiency – Eliminate duplicate requests
• Sourcing – Integrate standards into sourcing and performance processes
• Selection – Elevate transparent and resilient suppliers in competitive bids

Approach

Drive adoption of existing standards

• Resiliency Badge (defer to Resiliency council)
• Transparency Badge (defer to Transparency council)
• BCM Assessment
• Mapping
• Resiliency Scorecard
• Resiliency T&C

Objectives & Deliverables

Supplier Scorecard
Complete the current work in progress for the supplier scorecard

Playbooks/How-To-Guides
Develop guides for:

• Business continuity management (BCM)
• Supplier resiliency scorecard
• Mapping and monitoring
• Resiliency terms & conditions

Create pitch decks / sell sheets

Parking lot
Provider Scorecard

• Develop a provider scorecard and define what good provider behavior looks like

Assumptions & Constraints

Assumptions

• Providers/Suppliers/GPOs desire to align on national resiliency standards
• Standards are intelligent, valuable and easy to deploy

Constraints

• SME bandwidth for content creation
• Member resources for deployment
• Training and education
• Change management

Key Outcomes

• Increasing provider/GPO/supplier adoption
• Scorecard broadly used to reinforce HIRC standards
• Increasing success stories and advocates

Success Criteria

• Key stakeholders are aligned and committed
• Standards create operational value
• Implementation is simplified
• Playbooks enable turn-key deployment
• HIRC Academy is done right
• Journey maps drive provider progression
• Badges and sourcing drive supplier progression
• Roadmaps drive partner progression

Success Metrics

# of providers who have integrated the HIRC standards into their competitive bid and performance review processes

# of providers who have deployed the Resiliency Scorecard

# of providers who have deployed the Resiliency T&C

Defer to Resiliency and Transparency Councils for additional measures

Risks

• Limited resources and bandwidth
• Standards perceived as not scalable or practical
• Limited industry knowledge and engagement
• Lack of internal champion(s)
• Undefined or Unmeasurable KPIs